Living abroad can be an exciting adventure. It opens the door to new experiences and different perspectives. However, there’s one experience that many expats find stressful: going to the doctor. It can be challenging to find the right doctor for you whilst living in another country. Language and cultural barriers sometimes make communication difficult. How can you make sure you have access to quality care, no matter where you are?
At APRIL International, our healthcare plans are tailored to meet your needs as an expat in Asia. With our TeleHEALTH service, you can get in touch with a licensed healthcare practitioner whenever you need. The service is available in a few clicks through our “Easy Claim” app. Here’s how it works:
Wouldn’t it be a relief to have a doctor on hand to answer your important health questions—even outside office hours, or while travelling? With TeleHEALTH, you can contact a medical professional anytime, anywhere.
If you have a general healthcare inquiry, you can easily speak to a doctor via TeleHEALTH. Just fill out a short form on the Easy Claim app, and a doctor will phone you within three hours. Through our partnership with Teladoc Health, you have access to a network of thousands of licensed healthcare practitioners worldwide.
This convenient option is useful for those times where you’re feeling under the weather, but don’t want to go through the hassle of an in-person doctor’s appointment. The doctor can help you understand the cause of your headache, stomachache, fever, or other symptoms. Or, if you’ve recently had an in-person doctors’ appointment, you can follow up on the information you’ve received with a TeleHEALTH doctor. For example, the doctor can explain lab results to you in more detail.
You can access this service 24/7, including at weekends and holidays. And TeleHEALTH can save you a significant amount of time: 76% of cases are solved over the phone and don’t require a physical examination.
When describing your symptoms and receiving a medical diagnosis, you’ll want to be sure you understand what the doctor is saying, and vice versa. Fortunately, TeleHEALTH is available in a variety of different languages. There’s no limit to the duration of the calls, so you can spend as much time on the phone with the doctor as you need.
You can use TeleHEALTH in English and Spanish at any time. The service is also available in French, Mandarin, Cantonese, Bahasa Indonesian, Vietnamese, Thai, and German, from Monday to Friday, 9 a.m. to 9 p.m. Hong Kong time. Other languages may be supported depending on doctors’ availabilities.
Since 2020, TeleHEALTH has been included as a complimentary service in all our MyHEALTH plans, regardless of the level of cover of our members. You can use the service as many times as you want, with no impact on your insurance premium.
TeleHEALTH offers you increased flexibility when choosing a plan. For example, if you’re on a budget, you could select a basic MyHEALTH plan with only Hospital and Surgery benefits and use the TeleHEALTH option for your outpatient consultations.
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