Easy Claim: all your services in one app

Easy Claim: all your services in one app

To make your life abroad easier, download the Easy Claim app and manage your international health insurance policy in just a few clicks.

Easy Claim: all your services in one app

Submit and track your reimbursement claims

Submit your reimbursement claims1, regardless of the amount2. Your claims history and status can also be viewed on the app.

How to get reimbursed in 3 steps:

  1. Pay for your medical care

  2. Take a photo of your medical bills, prescriptions, payment receipts and any other important supporting documents, and send them to us via the Easy Claim app

  3. Your reimbursement claim will be reviewed and processed by our team

Good to know: you can check the status of your reimbursement claims and view the details directly on the app.

Download your insurance card

Forgot your insurance card at home? Don't worry, you can present the virtual card that's available on the app!

In some countries, this card will also allow you to benefit from direct billing and avoid upfront expenses.

See a doctor remotely

If you need to talk to a healthcare specialist, you can request a call back from the comfort of your home. Simply submit a request for a remote medical consultation and a doctor will call you back within 3 hours if the service is requested in English or Spanish, and within 3 business hours if the service is requested in French or Dutch. It is available 24/7, from anywhere in the world and in the language of your choice.3 Most concerns can be resolved without the need for a physical examination, which means you won’t have to travel to receive medical treatment or a diagnosis.

You can also request a second medical opinion from one of the 50,000 specialists in our global network, including oncologists, neurologists, rheumatologists, cardiologists, and many more.

Find healthcare professionals near you

Discover which doctors, hospitals, and clinics are preferred by APRIL International as well as where you can receive care without paying upfront.

Request hospital treatment

For hospitalisation and planned medical care, pre-authorisation is required, which you can easily request through the app.

Once approved, we’ll settle the payment directly with the hospital, so you won’t have to pay upfront and request reimbursement.

Keep your useful contacts at hand

Do you have any questions about your policy? Are you experiencing a medical emergency? You will find all your important contacts in the app. You can also chat live with our advisers via the Facebook Messenger.

Access your policy documents

With the Easy Claim app, you can access all your policy documents, including your table of benefits, insurance certificate, policy guide, reimbursement statements, and more.

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100% mobile insurance with the Easy Claim app

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1 Depending on the type of international health cover chosen, the process for obtaining reimbursement may vary.

2 Certain plans issued by APRIL International Care Asia have a reimbursement limit. Please refer to this guide for more details.
3 This service is currently available in English, French, Spanish and Dutch.