FAQ: Customer Area
Table of contents
How do I modify my personal information in the Customer Area?
How do I find my insurance certificate in the Customer Area?
1. What is the APRIL International Customer Area?
The APRIL international Customer Area is primarily intended for members and policyholders to manage all the administrative procedures related to their policy:
View policy documents, including Benefits Schedules and Terms and Conditions.
Download the insurance certificate in several languages.
View and download the latest premium payments.
Change details and banking information (not applicable for APRIL ASIA members).
Renew the policy if it is a temporary one.
Find APRIL contact details.
Note: APRIL ASIA members can also:
Submit their claims electronically.
View their claims and LOGs history.
Click here to return to the login page
2. How do I activate my Customer Area?
Upon signing up, you will receive a “Welcome” email with your user ID starting with the number 5. This user ID will allow you to access the Customer Area and the Easy Claim app.
To access your Customer Area, first you need to activate your account. To do this:
Go to the APRIL International Customer Area link.
Click on the “Activate my account” button.
Enter your user ID beginning with the number 5, and the email address you provided when you signed up.
Validate it.
You will then receive an email confirming that your Customer Area has been successfully activated.
At this point, you’ll be able to create your password to access your Customer Area.
Note for APRIL ASIA members:
An email to confirm your registration will be sent to the email address that you indicated in your policy application by noreply@april.com. After clicking on “Confirm”, you will be required to create a password. By completing these two steps, your registration will be confirmed, and your account activated.
Click here to return to the login page
3. How do I find my user ID to access the Customer Area?
Your user ID starting with 5 was sent by email to the email address you provided when you signed up.
Your user ID is also available on your Wallet card on your smartphone. To download your card, go to your welcome email.
If you wish to obtain your login information again, please contact us.
Note for APRIL ASIA members: Before accessing the portal, ensure that you have first activated your account. You may find the details on how to activate your account under “First connection?”. The email address indicated on your policy application will be your user ID to access the Online Portal and Easy Claim app.
Click here to return to the login page
4. How do I reset the password for the Customer Area?
You can reset the password to access your Customer Area by clicking on this link.
Enter your user ID starting with the number 5 and the email address linked to your policy, and confirm. You will shortly receive a password reset email.
Note for APRIL ASIA members:
On the login page of the Online Portal, please click on “Forgot password?” below the password field, then enter your email address. A password reset link will be sent to you.
Click here to return to the login page
5. How do I modify my personal information in the Customer Area?
You can change your personal information for your Customer Area by accessing the “My personal information” section. You will then be able to change:
Your contact details (email address, landline, mobile phone)
Your correspondence options (language, mailing address)
Your contact address
Your bank details for your reimbursements
Note: This option will be available soon for APRIL ASIA members.
Click here to return to the login page
6. How do I find my insurance certificate in the Customer Area?
You can download your insurance certificate from your Customer Area:
Go to the “My documents” tab of the APRIL International Customer Area.
Select the beneficiary.
Under “Useful documents”, click on “Download my insurance certificate”.
You can change the language of your certificate directly in your Customer Area.
Note for APRIL ASIA members: You can download your certificate of insurance on the Online Portal.
Log in to the Online Portal and go to the “Policies” tab.
In “Policies”, scroll all the way down to the “Documents” section.
Click on “certificate of insurance”, where you can download the document.
