Member stories: Simplifying access to quality healthcare in Kenya

We sat down with two members of APRIL International to discuss their experience with us.

Designed for your peace of mind

Rashmikant, a business owner with a company of 75 employees, lives in Nairobi and decided to purchase international health cover to protect the wellbeing of him and his family. “We took insurance because we’re getting older and illness is unpredictable, and we wanted to be safe,” he said.

Our plans offer a wide range of cover, allowing members to choose the option that best suits their needs and budget. Rashmikant explained that this was a priority for him when choosing a policy: “We wanted inpatient and outpatient services at the same time, we were looking for comprehensive coverage. So we know that everything is covered.”

For Fauzia, also a business owner based in Nairobi, having cover in place with a reputable provider in case something went wrong was essential: “It’s actually just mostly peace of mind because then you’re covered when it matters most. I also wanted to be with somebody reliable.”

She, too, was looking for comprehensive protection, adding: “I wanted to make sure I’m covered for everything. Having a plan that covers both inpatient and outpatient care was really important to me, so I can feel confident that my health is protected.“

Stay covered wherever you go

Rashmikant’s wife suffers from glaucoma, an eye condition which requires constant monitoring and regular medical care.

They have been impressed by the range of medical facilities available, with their plan providing protection across multiple countries within their chosen area of cover. “We took advice in India in 2023. It was straightforward and there were no issues,” he explained.

Treatment for his wife’s glaucoma can be time-sensitive: “Two days after her initial consultation, she has to have the injections, so those two days become critical for us.” High-quality support is vital in such moments, which is why our team ensures a prompt and coordinated response to facilitate everything smoothly.

Prompt access to hospital treatment

Fauzia found the process of requesting medical treatment simple and straightforward when she was recently hospitalised with a viral stomach infection. “I didn’t really have much to worry about. I just have to notify the team about the treatment and they take care of everything,” she said.

This helped her navigate a stressful time with ease and gave her peace of mind. “It makes a lot of sense for me to have everything in place, and it was easy. I didn’t have to worry about any back and forth,” she added.

Prioritising a human approach to our member experience sets us apart, helping them feel at ease and confident. Fauzia particularly appreciates this aspect of her interactions with our team. “You always have the comfort that you’re dealing with real people, especially when you’re not well.”

Would you recommend APRIL International?

Based on his experience, Rashmikant said he would recommend APRIL International to his family and friends, noting that every medical request has been handled diligently and efficiently, and that the support from our team has made the process simple.

Fauzia also expressed satisfaction: “I think you’re so efficient. Everything’s straightforward and easy, and I like you guys