At APRIL, we understand that when it comes to health, every moment matters. Whether you're facing an unexpected medical emergency, planning an elective procedure, or seeking peace of mind about your family's healthcare needs, our mission is to provide unwavering support at critical times.
With dedicated teams around the globe and user-friendly digital tools designed for your convenience, we are committed to delivering exceptional care tailored specifically to you. Our clients' experiences speak volumes about our commitment to service, as they navigate their health journeys with confidence and reassurance.
Discover how APRIL International is making a difference in the lives of individuals and families worldwide.
An outstanding customer experience
At the heart of APRIL International is a team that consistently goes above and beyond. Whether handling straightforward inquiries or complex claims, each case is guided by professionalism, empathy, and responsiveness.
“I just wanted to share that Gena, one of your team members, has been absolutely excellent—from the moment she took on my case, she showed a strong understanding of my concerns and coordinated effectively with the wider team on my claim, and despite it still being processed, her dedication, willingness to help, and professional attitude have left such a positive impression that my firm has decided to renew our insurance with APRIL, and we would not hesitate to recommend your services to others.”
“Joanne was professional, knowledgeable, and went above and beyond to ensure I had everything I needed. It is rare to find someone so dedicated to their work and so helpful to customers. Thank you, Joanne and the rest of the Hong Kong team, for making the process so seamless and enjoyable.”
“Agnes has been a constant source of support and care in her role. As a client, I truly appreciate how she handles every interaction with empathy and patience, always making sure concerns are fully understood.
She not only listens but also works efficiently to find solutions, helping resolve issues smoothly and professionally. Her calm and supportive approach creates a very positive experience.”
“I had a very specific request and wasn't sure who to reach out to. However, between their Hong Kong and Singapore offices, my request was dealt with in a very prompt manner. Superb customer service!”
Close support during your medical journey
Facing a medical procedure is stressful enough without having to navigate insurance logistics at the same time. During your medical journey, our teams work proactively to coordinate pre-authorisations, hospital admissions, and discharge processes, so you and your loved ones can focus entirely on getting better.
“The advance request is moving forward smoothly thanks to the quick response. Even though I’m dealing with the discomfort of being sick, I feel very secure knowing APRIL is backing me up.”
“Service and communication have been excellent. Requiring surgery, my wife requested preauthorisation via the app. Customer service got in touch, and within 5 days, the surgery was confirmed and payment guaranteed. Discharge was simple and timely. All follow-ups at the hospital have been an easy process: just showing the APRIL card, getting medication, and leaving. Highly recommended!”
“My husband had a scheduled surgery on 12 February 2026, and everything had been handled well with the team from pre-admission to admission to discharge. All we had to do in the hospital was wait, as their internal team had already arranged everything for our convenience.”
Digital tools for seamless healthcare management
Complementing its human touch, APRIL International's digital tools are designed to make managing your health insurance as intuitive and stress-free as possible, wherever you are in the world.
“We have been impressed by the Easy Claim app! Our employees have reported that the Online Claims Portal is user-friendly and reimbursements are processed without unnecessary delays.”
“Personally, the Easy Claim app is very easy to use and super convenient. I'm able to access my policy details requests without any hassle. Smooth and user-friendly.”
Sainnel Alcantara, Philippines
“The APRIL app (Easy Claim) is also one of the most user-friendly options in the market amongst competitors. It makes for an efficient claims submission procedure with minimal hassle.”
Phil Bautista Steel, Hong Kong
Experience the APRIL International difference
At APRIL, everything we do is built around making your health insurance experience as convenient and reassuring as possible.
Whether you're an individual looking for comprehensive international health cover, a family seeking reliable protection abroad, or a business wanting the best for your employees, APRIL International has a plan tailored to your needs.
With a strong presence worldwide and a network of dedicated professionals ready to support you at every step, we stand by you throughout your healthcare journey. Visit our website to find the plan that's right for you.