FAQ : Easy Pay Card
Table of contents
What is the maximum amount that can be paid using the Easy Pay Card?
Who should I contact if I have a question about the Easy Pay Card?
1. What is the Easy Pay Card?
The Easy Pay card is a virtual payment card that allows you to pay directly for your medical expenses anywhere in the world, with no cash advance required.
2. How does the Easy Pay Card work?
To use the card, you need to add it to your Apple or Google wallet. It then works like any standard virtual payment card.
By using the card, the bill will be paid directly by APRIL. All you have to do is send the supporting documents within 24 hours.
3. What medical expenses can I use my card for?
You can use this card for all your medical expenses covered by your plan. Please check and keep within the limits of your benefits.
Note: this card will only be issued by APRIL on presentation of an estimate justifying the need for the expenses and the high cost of these expenses.
4. How do I send my supporting documents?
For all expenses, you must send a supporting document within 24 hours.
To send your documents, simply log in to the Easy Pay Card platform.
If you need help, you can refer to the User Guide that you were sent by email, or contact us at easypaycard@april-international.com
6. How much does the Easy Pay Card cost?
There is no charge for your Easy Pay Card.
7. What is the maximum amount that can be paid using the Easy Pay Card?
The card will be loaded with the amount shown on the estimate you sent to the APRIL teams, as soon as the estimate has been approved.
8. I haven't received my card activation email
Contact the APRIL teams at easypaycard@april-international.com
9. Why has my transaction been declined? Can you unblock it?
The cards are set up to be accepted only by healthcare professionals.
The payment terminal used by your service provider may not be properly registered. It may also be that the amount of the transaction exceeds the limit on your card. Reasons for cards being declined can be found on the Easy Pay Card platform. If your card is declined, pay the bill directly and request a reimbursement from APRIL using the Easy Claim app.
10. Can I withdraw cash from an ATM?
No, your card is exclusively for payments to healthcare providers.
11. Who should I contact if I have a question about the Easy Pay Card?
If you have any questions, please contact us at easypaycard@april-international.com. We will get back to you within 72 hours.
12. I can't find my medical care on the Easy Claim app?
This is normal as only claims for reimbursement submitted via the app are shown.
