FAQ : Easy Pay Card
Table of contents
What is the maximum amount that can be paid using the Easy Pay Card?
Who should I contact if I have a question about the Easy Pay Card?
1. What is the Easy Pay Card?
The Easy Pay card is a virtual payment card that allows you to pay for your expensive medical care, from anywhere in the world, without incurring any personal costs and seeking reimbursement.
2. How does the Easy Pay Card work?
Simply add the card to your Apple Pay or Google Pay and use it like any other standard virtual payment card in your digital wallet.
Once you've paid for your medical care, all you have to do is submit your receipt, together with any other supporting documents, within 24 hours.
3. What medical expenses can I use my card for?
You can use this card for expensive medical care covered by your plan. Please check your plan and ensure you keep within the limits of your benefits.
This card will only be issued by APRIL on presentation of an estimate justifying the need for the expenses and the high cost of them.
Note for APRIL International UK members: we will issue this card once we receive a medical report or letter from your treating doctor with a summary of the diagnosis/symptoms, recommended treatment or medical procedure, and estimated costs.
4. How do I send my supporting documents?
You must submit your supporting documents to us within 24 hours of using your card.
Simply log in to the APRIL Easy Pay portal and upload your documents there.
If you need help, you can refer to the User Guide that you were sent by email, or contact us at easypaycard@april-international.com
Note for APRIL International UK members: if you need further help, you can contact us at easypaycard@april-international.co.uk
6. How much does the Easy Pay Card cost?
There is no charge for your Easy Pay Card.
7. What is the maximum amount that can be paid using the Easy Pay Card?
Once approved, the card will be pre-loaded with the amount needed to pay for your medical care.
8. I haven't received my card activation email
If you haven’t received the link, please check your spam or junk box.
If you still can't find it, contact the APRIL teams at easypaycard@april-international.com
Note for APRIL International UK members: you can contact us by phone at +44 (0) 203 418 0471 or email EasyPayCard@april-international.co.uk.
9. Why has my transaction been declined? Can you unblock it?
The cards are set up to be accepted only by healthcare professionals.
If your payment is declined, it might mean that the terminal used by your healthcare provider is not registered under the correct service, or that the amount of the transaction exceeds the limit on your card. Reasons for cards being declined can be found on the Easy Pay Card platform. If your card is declined, please pay your bill and request a reimbursement from us using the Easy Claim app.
Note for APRIL International UK members: if your card is declined, please contact us by phone at +44 (0) 203 418 0471 or email EasyPayCard@april-international.co.uk.
10. Can I withdraw cash from an ATM?
No, your card can only be used to pay for your pre-authorised medical care and is set to be accepted by medical providers only. It cannot be used to make transfers or withdraw cash.
11. Who should I contact if I have a question about the Easy Pay Card?
If you have any questions, please contact us at easypaycard@april-international.com. We will get back to you within 72 hours.
Note for APRIL International UK members: you can contact us by phone at +44 (0) 203 418 0471 or email EasyPayCard@april-international.co.uk.
12. Why can't I find my medical care on the Easy Claim app?
It only shows reimbursement claims that have been submitted via the Easy Claim app.
