Member stories: Delivering a seamless experience to a family business

Employees being able to access medical care confidently and seamlessly was a top priority for them, as healthcare systems abroad can be tricky to navigate and vary significantly to what they’re used to back home.

Exceeding expectations

Ensuring their employees were taken care of was paramount for this family business. When choosing a health insurance provider, our client needed to know that their team would receive the best quality support at all times.

“When our people reach out, I want them to know with absolute confidence and certainty that they’re going to be listened to and dealt with efficiently – and that’s definitely what we get,” they stated.

Since taking out a plan with APRIL International, our client has been nothing but impressed, remarking that, “you promised us exceptional customer service, and have delivered exactly that.”

As well as outstanding support, they also needed flexibility and comprehensive cover. Domestic policies simply didn’t provide the level of protection our customer was looking for. “We want the best, and the domestic policies don’t really offer as wide a remit as the international policies,” they commented.

With our international health insurance cover, their employees now have access to a wide range of medical services – from doctor and specialist consultations to diagnosis and eligible treatment, and even emergency medical and non-medical evacuation when required. It’s more than just insurance – it’s peace of mind for a business that puts its people first.

Flexibility & convenience for peace of mind

Having flexibility and convenience for their globally mobile workforce was crucial for our client in deciding on a health insurance provider.

“Our employees do a lot of travelling, and live and work abroad for periods of time. So they need to know that wherever they are in the world, they’re going to be able to access medical treatment,” they commented.

Their employees can be confident that they are dealing with someone familiar with their individual case whenever they get in touch with us. This gives them reassurance that they can easily receive medical care when needed, with us by their side every step of the way.

Workers have plenty of choice with their cover, which offers them the flexibility to choose where they are treated and who by, as well as the ability to get treatment in leading private facilities within their chosen area of coverage.

A seamless experience from the start

We made a great impression right from the beginning, guiding our client smoothly through the onboarding process so they felt confident in our solutions and procedures.

Reflecting on this experience, they noted that it “was seamless in terms of getting the information to the people on the scheme.”

We understand the importance of our members feeling listened to and comfortable whenever they interact with us. This is why we went the extra mile to ensure they were put at ease during their initial onboarding process: “I had quite a lot of meetings with Amanda Barrett and she was superb,” they stated.

Simple and straightforward plan management

We offer exceptional customer service during every interaction, with our client remarking that “the whole thing is outstanding really. I rarely have to wait for a response. We’ve rarely had any hiccups, but when we have, they’ve been rectified very quickly.”

We believe that every member deserves a human point of contact. Real people who are ready to listen, understand, and act swiftly, which is reflected in our service. “Anne-Marie is outstanding, super, brilliant. I cannot use high enough praise or words to describe Anne-Marie and her team,” our client commented.

From the smallest query to the most urgent request, our team is here to ensure members always feel supported.

Enhanced employee support

Employees have been very satisfied with the cover we offer and feel comfortable when utilising its benefits.

Our client observed that their workforce has been “growing in confidence and understanding about what the policy can give them, what they’re able to claim for, and they are making really good use of it. So yes, very positive.”

“The biggest compliment I can give is that I don’t hear anything, but I do get to hear when things don’t go well. So I just think if people are quietly doing their own thing then they’re happy,” they reflected.

Would you recommend APRIL International?

When asked if they would recommend becoming an APRIL International member to other businesses, our member replied, “hands down, hands down. Absolutely."