Member stories: A multinational private equity business situated in the Caribbean

The business wanted flexible and tailored international healthcare cover that would take care of their employees’ healthcare needs when they needed it most, so decided to join APRIL International in September 2024.

Wide range of cover options

The company initially switched to international health insurance cover from a local health insurance plan several years ago because of challenges their employees had faced with out-of-pocket costs and limited cover options.

“The reason we had initially transferred was because there was much broader coverage for the medical, dental and vision and also better pricing in terms of the premium amounts per individual,” our client noted.

Our plan provides their valued employees with a wider range of cover compared to what is traditionally offered with a local plan, a feature they noted as particularly important in helping the business attract and retain top talent.

Our client also needed a solution that could truly support their global workforce, wherever in the world they might be. With our international health insurance plan, employees can feel confident they’ll be taken care of, with access to top private medical facilities across multiple countries within their cover area.

Simplified access to quality healthcare

The business has found our innovative virtual payment solution, the Easy Pay Card, particularly beneficial for their employees.

With this, our globally-mobile members can access medical treatment anytime, anywhere worldwide without having to pay out-of-pocket and seek reimbursement. This is especially useful in regions without enhanced direct billing networks.

The Easy Pay Card has helped to reduce any financial burden their employees experience in these instances: “our group had additional assistance for this initial expense, with many employees not necessarily being able to support out-of-pocket costs.”

Our teams proactively support our customers in using solutions like the Easy Pay Card, ensuring they feel confident with our services. “The team have been very keen to help us understand it, to make it easy for us to use and to give guidance on the process,” our client observed.

Seamless client support at every point

A smooth onboarding process was important for the business when they made the decision to change provider, so employees felt confident about how to use their cover.

Initially hesitant about joining a new provider, our client was put at ease with our dedicated support that made the onboarding process seamless. “We were shown how to use the cover and what was involved. Then there was the opportunity to ask questions,” they explained.

“The team are very responsive and diligent. They are always following up, making sure that everything has gone to plan or been facilitated as it should,” our client commented.

Enhanced employee satisfaction

The business has noticed a huge increase in employee satisfaction with their cover since joining APRIL International.

They have observed that “reimbursement timelines are considerably shorter, which has been comforting to the employees, providing them with reassurance if they need to pay a large sum out of pocket.” This improvement has made a real impact, helping to ease financial stress and offering employees greater peace of mind and confidence in their cover.

Our dedicated support has been crucial in supporting employees when they’ve needed medical care, helping them navigate challenging circumstances. “We’ve had a number of larger cases with a couple of employees where APRIL International has made it such a seamless process,” they noted.

Our client spoke about how happy their employees have been with the support they have received from us, “without a doubt, the feedback from across the board has been very positive.” We strive to maintain high service standards for our members at all times, prioritising a personalised approach in our services.

“I’ve heard some fantastic feedback from employees recently – one even said, ‘Tom from Claims checked in on me, then double-checked in on me. What a great guy!’” They commented.

Would you recommend APRIL International?

The business has been very satisfied with their experience as an APRIL International member, stating, “we wish we’d found APRIL International three years ago. The general consensus is that we are so happy,” adding that “we get great coverage and couldn’t have made a better decision."