- published on 04/07/2025
- 2min
APRIL International achieves top IPMI service rating for fourth consecutive year
APRIL International has once again secured a 5-star service rating in Health & Protection’s 2025 IPMI Report, marking a record fourth consecutive year of achieving this prestigious industry recognition. The company earned an impressive overall score of 89.8 out of 100, nearly 10 points ahead of the next highest rated provider.
The report gathered insights from over 200 advisers, intermediaries, and brokers, with APRIL International leading across all categories. This includes quote and application support, speed of response to queries, staff expertise and problem solving, and appreciating and developing my business, highlighting the company’s continued excellence in service delivery.
Joe Thomas, Managing Director of APRIL International UK, commented:
“Securing the top 5-star rating once again is a tremendous achievement and a testament to our team's ongoing dedication to supporting partners and clients. This recognition sets us apart in the market and reinforces our commitment to delivering reliable, high-quality international health insurance solutions.”
Over the past year, APRIL International has seen strong growth in policyholder numbers, underpinned by rising demand and renewed confidence from its broker network. As more employers, students, and families look to purchase international medical insurance that fits their lifestyle needs and budget, APRIL International’s flexible solutions are resonating with globally mobile customers who value simplicity and support.
Joe Thomas added:
“Supporting brokers and helping them grow their businesses remains central to our strategy. We understand that quality international medical insurance cover is no longer a luxury but a necessity for individuals seeking prompt and easy access to healthcare wherever they are.”
APRIL International named MGA of the year at 2025 British Claims Awards for second year
In addition to receiving a 5-star service rating, APRIL International has been named MGA of the Year at the 2025 British Claims Awards, winning the accolade for the second consecutive year.
The judges praised the company’s standout performance, stating:
“This year’s winner impressed with a seamless blend of digital innovation, local expertise, and customer-first thinking. Their bespoke app simplifies healthcare access for globally mobile members and enhances internal processes, delivering exceptional service and operational efficiency. With strong customer satisfaction and claims performance, they were the clear choice.”
APRIL International continues to invest in digital innovations to make healthcare more accessible worldwide for its members. This includes the expansion of its virtual payment solution, the Easy Pay Card, aimed at reducing the financial burden of out-of-pocket costs, as well as a significant revamp of the Easy Claim app in 2024 to streamline processes and improve the customer experience.
